At 10ein, your privacy is not an afterthought — it is a core commitment built into everything we do. This Privacy Policy explains in plain terms what personal information 10ein collects from players across Pakistan, why we collect it, how we protect it, who we share it with, and what rights you have over your own data. We encourage every player to read this document carefully before registering an account.
Six Pillars of 10ein Privacy
These are the core principles that guide how 10ein handles every piece of personal data belonging to players across Pakistan.
All personal data stored on 10ein servers is encrypted using AES-256 industry-standard encryption. Data transmitted between your device and 10ein is protected by TLS 1.3. Whether you are logging in from Karachi or Lahore, your data travels and rests in encrypted form at all times.
10ein does not sell, lease, or rent your personal information to any third-party marketer or data broker. Your name, CNIC details, mobile number, JazzCash or EasyPaisa account, and betting history are strictly internal. We share data only where legally required or as described in this Privacy Policy.
10ein follows a data minimisation principle — we only collect what is genuinely necessary to operate your account, verify your identity, process PKR transactions, and comply with anti-money laundering obligations. We do not collect data for its own sake.
You have clear rights over your personal data at 10ein — including the right to access your records, correct inaccuracies, request deletion, and object to certain types of processing. These rights are available to all registered players in Pakistan and can be exercised by contacting [email protected] at any time.
10ein is transparent about every category of data it collects, why it collects it, and who it shares it with. There are no hidden data flows. This Privacy Policy is written in plain English so Pakistani players can understand exactly what happens to their information without needing a law degree.
10ein does not hold your personal data indefinitely. Each category of data has a defined retention period based on legal obligations and operational necessity. KYC documents are retained for a minimum of five years as required under AML regulations; marketing preferences are held only while your account is active.
10ein ("we", "us", "our", "the Platform") is the data controller responsible for the personal information collected through the 10ein website and mobile platform. As data controller, 10ein determines the purposes and means by which your personal data is processed.
For all privacy-related queries, data access requests, correction requests, or deletion requests, you may contact our designated data protection contact using the details in Section 14 of this Privacy Policy. 10ein is committed to responding to all privacy enquiries within a reasonable timeframe and in no case later than thirty (30) calendar days from receipt of your request.
10ein collects the following categories of personal data from players registered on the platform. Collection of certain data is mandatory for account operation; other data is optional and provided at your discretion.
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / NICOP / passport number, photograph | Yes — KYC required |
| Contact Data | Email address, Pakistani mobile number, residential address | Yes — account registration |
| Financial Data | JazzCash account, EasyPaisa wallet, HBL / UBL / Meezan Bank account details, PKR transaction records | Yes — deposits & withdrawals |
| Technical Data | IP address, device type, browser version, operating system, session timestamps | Yes — platform security |
| Usage Data | Games played, bets placed, bonus claims, login history, page navigation patterns | Yes — fraud detection |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Generated when you contact us |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications | Optional — your choice |
| Responsible Gaming Data | Deposit limits set, self-exclusion elections, cooling-off requests | Generated by your account settings |
10ein collects personal data through the following channels and mechanisms:
10ein processes your personal data for specific, documented purposes. Each processing activity has a defined legal basis as described below:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, contact | Contract performance |
| Age and identity verification (KYC) | Identity documents | Legal obligation / contract |
| Processing PKR deposits and withdrawals | Financial data | Contract performance |
| Anti-money laundering compliance | Identity, financial, usage | Legal obligation |
| Fraud detection and prevention | Technical, usage, financial | Legitimate interest |
| Responsible gaming monitoring | Usage, responsible gaming | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Communications, usage | Contract performance / legitimate interest |
| Promotional communications (opt-in only) | Contact, marketing preferences | Consent |
| Platform improvement and analytics | Technical, usage | Legitimate interest |
Where processing is based on consent (such as marketing emails and SMS promotions), you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
10ein does not sell your personal data. We share your information only in the following clearly defined circumstances, and only to the minimum extent necessary for the stated purpose:
Some of 10ein's technology infrastructure and third-party service providers may be located outside of Pakistan. Where personal data is transferred to servers or processors in other countries, 10ein ensures that appropriate safeguards are in place to maintain a level of protection equivalent to that provided within Pakistan.
Safeguards used by 10ein for international transfers include:
You may request information about the specific safeguards applicable to any international transfer of your personal data by contacting [email protected].
10ein retains personal data for no longer than is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| KYC identity documents | Minimum 5 years after account closure | AML legal obligation |
| Financial transaction records | Minimum 5 years after transaction date | AML and tax compliance |
| Account profile data | Duration of account + 2 years after closure | Dispute resolution |
| Customer support communications | 3 years from last contact | Dispute resolution / quality |
| Marketing preference records | Duration of account + 1 year | Consent management audit trail |
| Technical / session logs | 13 months from generation | Security and fraud detection |
| Responsible gaming records | Duration of exclusion / limit + 5 years | Regulatory obligation |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and business analytics purposes.
10ein takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure:
10ein uses cookies and similar tracking technologies to operate the platform, remember your preferences, detect fraud, and analyse how players interact with the site. The following categories of cookies are used:
Cookie Lifespan: Session cookies expire when you close your browser. Persistent cookies have defined expiry periods ranging from 30 days to 12 months depending on their function.
Managing Cookies: You can control cookie preferences through your browser settings. Blocking strictly necessary cookies will impair your ability to use the platform. You can clear stored cookies at any time through your browser's privacy settings. Note that cookie preferences are stored per device — if you use multiple devices, you will need to configure preferences on each one.
10ein respects your rights over your personal data. The following rights are available to all registered players. To exercise any of these rights, submit a written request to [email protected] with your account username and a brief description of your request. We will respond within thirty (30) calendar days.
Request a copy of all personal data 10ein holds about you, including the categories of data, processing purposes, and recipients.
Request correction of any inaccurate or incomplete personal data. You can update basic contact information directly through your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations such as AML requirements.
Request that 10ein temporarily restrict processing of your data — for example, while a data accuracy dispute is being resolved.
Request a copy of your personal data in a structured, machine-readable format that you can transfer to another service provider.
Object to processing based on legitimate interests, including profiling for marketing purposes. Your objection will be honoured unless 10ein has compelling legitimate grounds to continue.
Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time with immediate effect on future processing.
If you believe 10ein has mishandled your personal data, you have the right to lodge a complaint with the relevant data protection authority in Pakistan.
As part of our KYC process, 10ein verifies the age of every registered player. Where we have reasonable grounds to believe that a player may be under 21, the account will be suspended immediately pending age verification. If it is confirmed that a player was under 21 at the time of registration:
Parents and guardians in Pakistan who believe their child may have accessed 10ein should contact [email protected] immediately. We will investigate the matter promptly and take all necessary action including account closure and data deletion.
The 10ein platform may reference third-party services — such as payment providers and game studios — in the context of operating your account. However, the 10ein website itself does not contain outbound links to unaffiliated external websites.
Where third-party providers process your data as part of delivering services to 10ein (such as identity verification or payment processing), they do so as data processors acting on 10ein's instructions under contractual data processing agreements. They are not permitted to use your personal data for their own purposes beyond the specific services they provide to 10ein.
10ein is not responsible for the privacy practices of third-party providers in relation to their own products and services outside of their engagement with 10ein. Where relevant, 10ein will inform you of the identity of such providers and you may contact them directly regarding their own privacy policies.
10ein reserves the right to update or amend this Privacy Policy at any time. The current version of the Privacy Policy is always accessible at this URL. The effective date at the top of the document indicates when the most recent revision took effect.
For material changes — such as the introduction of new categories of data collection, new sharing arrangements, or changes to your rights — 10ein will notify registered players by email to the address associated with their account at least fourteen (14) days before the change takes effect.
For minor clarifications or corrections that do not alter the substance of the policy, 10ein may update the document without advance notice. Your continued use of the 10ein platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you must close your account before the effective date.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 10ein has handled your personal information, please reach out to us using the details below. All privacy correspondence must be in English or Urdu.
If you are not satisfied with 10ein's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection or gaming regulatory authority. 10ein takes all privacy complaints seriously and will always endeavour to resolve concerns fairly and promptly.
Your data is safe with us. 10ein combines world-class privacy protections with an exciting range of casino games, slots, and cricket betting — all accessible in PKR with JazzCash and EasyPaisa.
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